Workforce Management
At Scope Technologies, our workforce management solutions create business value through increased levels of productivity, operational efficiency and customer satisfaction. Our core concept of continuous planning, scheduling and optimisation incorporates long and short term capacity planning, real-time scheduling, shift planning and, most importantly, on-going communication with the customer on the expected arrival time of the goods or services.
Our solution automates the end-to-end workflow – from forecasting, scheduling and optimizing order assignment, to dispatching work to the field, order processing, and measuring performance. We provide a single platform for managing work across the enterprise – regardless of the type of work and the enterprise application from which the work is generated – and enables seamless, real-time data and communications flow between enterprise systems and technicians.
The benefits of our Mobile Workforce Management Solution include:
- Improved asset utilisation through better route planning
- Improved route adherence through live route management
- Increase workforce productivity due to better planning and management
- Improve customer experience through faster response times and consistent, effective service
- Assurance of flexibility and scaleability through an open, distributed architecture
At the heart of our workforce is the Mobile Route Manager (MRM), the planning and scheduling tool. Our MRM module provides a powerful planning platform which incorporates job allocation (i.e. delivery, service call, etc.) to a suitable mobile resource, job sequences, and real-time tracking against plan. The planning engine utilises proprietary auto-learn logic, which keeps refining the optimisation of the mobile asset group based on historical data.
The planned routes/jobs can be synchronised with the mobile handheld or in-cab screens, allowing the driver to view the assigned jobs/routes and provide real time feedback. A real time view of actual vs. plan provides the operator with the ability to view execution status, identify and dynamically respond to execution problems.
The module is complemented with a suite of performance reports designed to analyse the mobile resource performance and identify trends or issues relating to performance against defined targets